Refund & Return Policy

Refund & Return Policy – AmicaPet


At AmicaPet, we want you to be completely satisfied with your purchase. If you are not happy with your order, you may request a return or refund under the conditions outlined below.

 

 

 

1. Order Cancellations

 


We accept order cancellations within 12 hours of placing your order.

Once your order has been processed or shipped, it can no longer be canceled.


To request a cancellation, please contact us at: support@amicapet.com

 

 

 

2. Eligibility for Returns

 


You may request a return if:

 

  • The item arrives damaged or defective

  • You received the wrong item

  • The item is significantly different from the description on our website

 


To start a return, please contact us within 7 days of receiving your order and provide:

 

  • Your order number

  • Photos or video clearly showing the issue

 


We will review your request and provide the next steps.

 

 

 

3. Items Not Eligible for Return

 


For hygiene and safety reasons, we cannot accept returns for:

 

  • Used items

  • Items without original packaging

  • Items damaged by improper use or handling

  • Items returned after 7 days from delivery

 

 

 

 

4. Refunds

 


Once your return request is approved:

 

  • You may receive either a refund, replacement, or store credit, depending on the situation.

  • Refunds are processed to your original payment method.

  • Processing time for refunds may take 5–10 business days, depending on your bank.

 


Shipping fees are non-refundable, except in cases where the mistake is from our side.

 

 

 

5. Lost or Missing Packages

 


If your tracking shows “Delivered” but you did not receive your package:

 

  1. Please first check with your household members or neighbors.

  2. Contact the shipping carrier for more details.

  3. If you still need assistance, email us at support@amicapet.com and we will help investigate.

 

 

 

 

6. Return Shipping Costs

 

 

  • If the item is damaged, defective, or incorrect → AmicaPet covers the return shipping or sends a replacement without requiring a return.

  • For all other return reasons → the customer is responsible for return shipping costs.

 

 

 

 

7. Exchanges

 


We only replace items if they are defective, damaged, or incorrect.

For exchange requests, contact us at: support@amicapet.com

 

 

 

8. Contact Us

 


For any questions or to start a return, please reach out:


📧 Email: support@amicapet.com

We’re here to help and will respond as quickly as possible.