Shipping Policy

Shipping Policy – AmicaPet


At AmicaPet, we work hard to ensure your order arrives safely and on time. Please read the details below to understand how we process and ship your products.

 

 

 

1. Processing Time

 

 

  • All orders are processed within 1–3 business days.

  • You will receive an order confirmation email after your purchase, and a shipping confirmation email with a tracking number once your order has been dispatched.

 


Business days are Monday to Friday, excluding public holidays.

 

 

 

2. Shipping Time & Estimated Delivery

 


Delivery times vary depending on your location. The estimates below are for standard shipping:

 

  • United States: 7–15 business days

  • Canada: 10–18 business days

  • United Kingdom & Europe: 10–20 business days

  • Australia: 10–20 business days

  • Rest of the world: 12–25 business days

 


Please note:

 

  • These are estimated delivery times. Actual delivery may be affected by customs clearance, local carrier delays, holidays, or weather conditions.

  • Once your order has been shipped, transit times are outside of our control, but we will do our best to help if there are any issues.

 

 

 

 

3. Shipping Origin

 


We work with trusted fulfillment partners and warehouses to deliver your order efficiently.

Depending on product availability, your order may be shipped from:

 

  • The United States

  • China

  • Europe

 


Your order may arrive in more than one package if you purchased multiple items.

 

 

 

4. Shipping Fees

 


Shipping fees are calculated at checkout based on your delivery address, order weight, and shipping method.

The final shipping cost will be shown before you complete your purchase.

 

 

 

5. Tracking Information

 

 

  • A tracking number will be emailed to you once your order has been shipped.

  • Tracking updates may take 2–4 days to appear after your order leaves the warehouse.

  • If you have not received tracking information after 5 business days, please contact us at support@amicapet.com.

 

 

 

 

6. Customs, Duties & Taxes

 


International orders may be subject to customs fees, import duties, or local taxes charged by your country.

 

  • These charges are not included in our prices or shipping fees.

  • The customer is responsible for paying any customs or import charges that may apply.

  • AmicaPet is not responsible for delays caused by customs clearance.

 


We recommend checking with your local customs office for more information.

 

 

 

7. Wrong Address & Undeliverable Packages

 


Please make sure that your shipping address is correct and complete at the time of purchase.

 

  • If you provide an incorrect or incomplete address and the package is returned to us, we may ask you to pay an additional shipping fee to resend the order.

  • AmicaPet is not responsible for orders that cannot be delivered due to incorrect address details or issues caused by the local postal service.

 


If you notice a mistake in your address, please contact us as soon as possible at support@amicapet.com.

 

 

 

8. Lost or Delayed Shipments

 


If your order is significantly delayed or appears lost:

 

  1. Please first check the tracking information.

  2. Then contact the shipping carrier, as they may have more detailed information.

  3. If you still need help, email us at support@amicapet.com with your order number.

 


We will do our best to assist you, but we cannot guarantee replacement or refund until the investigation with the carrier is completed.

 

 

 

9. Contact Us

 


If you have any questions about our Shipping Policy or need help with your order, please contact us:


Email: support@amicapet.com


We are happy to help!